Refund policy

Return Address

Authorized returns must be sent to:

27081 Amber Sky Wy
Valencia, CA 91381
United States

1. Return Eligibility

Customers may request a return within 90 days after the confirmed delivery date shown by the shipping carrier.

To qualify for a return, the following conditions must be met:

  • The product must remain in acceptable original condition
  • All essential parts and components must be included
  • The item must not show signs of major damage, abuse, modification, or alteration

We reserve the right to refuse a return if the item has been misused, improperly installed, excessively worn, intentionally damaged, or subjected to any circumstances outside the normal use of the product.


Refund Processing

After we receive and inspect the returned item, approved refunds will be issued to the original payment method used at checkout within 5–10 business days.

Please note that the exact time may depend on your bank or payment provider.


2. Requesting a Return

To begin the return process, please contact us at:

Email: honkedupus@gmail.com
Phone: +1 (747) 254-6337

Please include:

  • Your order number
  • A short explanation of the issue
  • Photos or video evidence for damaged, defective, or incorrect items

After review, we will provide return approval and shipping instructions if the request qualifies.

Do not ship items back without written authorization.

3. Return Shipping Responsibility (U.S. Orders)

Responsibility for return shipping depends on the reason for the return.

If the issue was caused by us:

Examples include:

  • Wrong item received
  • Product defect
  • Shipping damage

In these situations, we will cover return shipping costs for U.S. customers.

If the return is customer-initiated:

Examples include:

  • Ordered by mistake
  • No longer wanted
  • Changed mind after delivery

The customer is responsible for return shipping expenses. Original shipping charges are non-refundable.

We recommend using a tracked and insured shipping service for all returns.

4. Refund Review & Processing

Once the returned item arrives and passes inspection, we will notify you regarding approval status.

Approved refunds will be sent back to the original payment method. Processing times may vary depending on your bank or payment provider.

Refunds may be reduced or denied if:

  • Parts or accessories are missing
  • The item is returned damaged or heavily used
  • Damage resulted from improper installation or misuse
  • The return request falls outside the allowed return window

5. Replacements & Exchanges

If you receive a defective or incorrect product, contact us for assistance with a replacement when applicable.

To help speed up the process, we may ask for photos or a short video showing the problem.

6. Damaged Deliveries or Missing Parts

If your shipment arrives damaged or incomplete, please notify us within 7 days of delivery.

Email: honkedupus@gmail.com

Please provide photos or video showing:

  • The shipping box and packaging
  • The product and included parts
  • The shipping label

Our team will review the case and work toward an appropriate solution.

7. Order Cancellation Policy

Orders may be canceled before shipment processing begins.

Once tracking has been issued or fulfillment has started, cancellation requests can no longer be guaranteed. In such cases, the order will fall under this Return & Refund Policy.

8. Contact Information

For questions related to returns, refunds, or exchanges, please contact:

Email: honkedupus@gmail.com
Phone: +1 (747) 254-6337

27081 Amber Sky Wy
Valencia, CA 91381
United States